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Most manufacturers provide some detailed troubleshooting guides within the user manuals. These are usually in the form of a table and can provide some quick fixes or advice to common problems. 

  • You may find that your appliance develops a fault and a code is displayed on the appliances control panel, in this instance there is sometimes a table within the manual which leads to a simple fix or suggests the next step you will need to take.
  • Where there is a code but no table within the manual then contacting the manufacturer’s service number and quoting the fault code will help diagnose the correct fix much more effectively and efficiently. 
  • If your appliance has neither a fault code nor trouble shooting guide then please contact the manufacturer directly and they will be able to discuss the problem directly with you.

Sinks and Taps

In following the care guide provided with your new sink and/or tap you should be able to get the most out of your product(s).  There are however some specific things that may arise and below are some handy ‘pointers’ to some common issues:


  • These are made from very hard wearing materials however metal pots, pans or cutlery can leave marks when dragged across the surface, they can easily be removed by using an abrasive pad and kitchen sink cleaner.  They are not stains.
  • If you do experience ‘staining’ within the bowl which becomes ingrained fill the bowl with 40 parts water to 1 part bleach (or biological washing powder) and soak overnight.  Drain and then rinse thoroughly with clean water.  This should NOT be used as part of a cleaning routine.

Stainless Steel

  • When you initially start using your sink it may well show scratches easily.  Stainless steel does scratch easily and care must be taken when cleaning or during every day use. 
  • To try and help remove minor scratches it is worth trying Franke Inox Crème which can help restore the finish. 
  • Tea stains are quite common and can be removed using a mixture of bicarbonate of soda and water.
  • It is also possible to see marks that may appear to look like rust, these are however more than likely to be small deposits of steel caused from cleaning pads, utensils or water pipes.  Multi-purpose cream cleaner or a specialist stainless steel cleaner should be suitable.


  • Staining, scaling and deposits can occur when mineral deposits (limescale) build up on the sink.  This can be removed either by a product such as Limelite or by soaking in a vinegar solution of 3 parts hot water to one part vinegar.
  • You may also find that certain pans or utensils leave pencil looking marks on your sink, in this case try using an enamel rubber and this should remove the marks.

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